
USAA is a worldwide insurance and diversified financial services family of companies with roots in serving the military community.
Sharon
I have used USAA for all of my insurance (auto and home) since 1985. In 1990 I filed a claim for personal property loss due to a fire and it was settled, no questions asked, within a week. Granted, I had done my homework and got receipts for most of the big ticket items that were lost, but I think that they have an excellent track record.
On the auto insurance side, our family has used USAA for many years and there have been a few minor accidents. We've never had any trouble settling a claim. Most recently I had a windshield replaced and it only required a single phone call to make all of the arrangements.
Finally, in all the years that I have dealt with USAA on the phone to inquire about provisions in my policy or changes to my policy, I have always had extremely competent, courteous and prompt service. I highly recommend them.
Wendy
We have been insured with USAA for years; I qualified through my dad, who has also been their insured for years. We had a spell of terrible car luck - 1993 my car was stolen, 1995 our 1-year-old car was totalled, 1996 our 2-month-old replacement was side-swiped and then rearended - you get the picture. While it is true that all these events were due to third parties, and thus USAA could probably subrogate through their insurers, we felt that we were fairly treated. USAA is always highly ranked among insurance companies, for all their personal insurance lines, and I think it is well deserved.
Extra tips to reduce your insurance premiums:
Try to insure your vehicle in the country as it is cheaper there, specific types of vehicles are more expensive to insure.
Avoid these vehicles. Get as many different quotes as possible from different insurance companies.